Terms and Conditions

1. About us and these terms

1.1 Glideline Limited (company number 09945104), whose registered office is at Unit G, Bessemer Way, Great Yarmouth, England, NR31 0LX (Glideline, we, us or our), supplies the Goods to the Customer on these Conditions.

1.2 The Customer means the person, firm or company purchasing the Goods. The Customer confirms that it is acting wholly or mainly for purposes relating to its trade, business, craft or profession and is not contracting as a consumer.

1.3 These Conditions apply to the Contract to the exclusion of any terms the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, except where they cannot lawfully be excluded.

1.4 A quotation is not an offer. The Customer's purchase order or written acceptance of a quotation is an offer to buy on these Conditions. A Contract arises only when Glideline issues written order acceptance, receives the required deposit, or begins performance, whichever occurs first.

1.5 The Contract comprises, in descending order of priority: (a) any written special terms signed by a director of Glideline; (b) Glideline's order acknowledgement; (c) the final approved drawings and specification; (d) Glideline's quotation; and (e) these Conditions. The Customer's purchase order is evidence of the Goods ordered only and does not vary these Conditions.

1.6 The Customer must ensure that these Conditions are provided to and accepted by any person placing an order on its behalf. The Customer is responsible for the acts and omissions of its employees, agents, installers and subcontractors.

2. Quotations, prices and tax

2.1 Unless withdrawn earlier, a quotation is valid for 60 days from its date. Glideline may revise or withdraw it before a Contract is formed where supplier prices, raw-material costs, duties, energy costs, exchange rates or the information on which the quotation was based change.

2.2 Prices are exclusive of VAT, delivery charges and any other applicable tax or duty unless the quotation expressly states otherwise.

2.3 Prices are based on the dimensions, quantities, configurations, finishes, glass specifications, access information and programme supplied by the Customer. Any omission, inaccuracy or change may lead to a revised price and programme.

2.4 A price is protected for 12 months from receipt of the deposit only for the specification then agreed. If final approval has not been given or manufacture cannot begin within that period for reasons not caused by Glideline, we may reprice the unmanufactured balance using current costs.

2.5 Glideline may correct an obvious clerical, typographical or calculation error in a quotation, acknowledgement or invoice. If the correction materially increases the price before manufacture begins, the Customer may cancel the affected item and will receive a refund of sums paid for that item less reasonable, evidenced costs already incurred.

3. Supply-only scope and Customer responsibilities

3.1 Unless expressly included in the order acknowledgement, Glideline supplies the Goods only. Surveying, design of the building or opening, installation, glazing on site, builders' work, structural work, steelwork, waterproofing, membranes, flashings, perimeter sealing, internal or external finishes, making good, decoration, scaffolding, access equipment, lifting equipment, cranage, unloading, storage and protection are excluded.

3.2 The Customer is responsible for selecting a suitably competent installer and ensuring installation strictly follows the approved drawings, Glideline's current installation instructions, applicable law, Building Regulations, relevant standards and good industry practice.

3.3 The Customer is responsible for all site measurements and for ensuring that openings, thresholds, supports and substrates are true, level, plumb, square, structurally adequate, correctly drained and ready to receive the Goods. Unless stated otherwise in writing, Glideline does not survey or verify the site.

3.4 The Customer must ensure suitable structural support is provided. Live-load deflection above door and window systems must not exceed 5 mm, or any lower project-specific limit stated by Glideline. Glideline is not liable for deflection, settlement, movement, vibration or failure of structures or substrates supplied or designed by others.

3.5 The Customer is responsible for the design, continuity and performance of the building envelope around the Goods, including damp-proof courses, cavity trays, membranes, drainage, flashings and perimeter seals.

3.6 Electrical supplies, controls, isolators, cabling and final mains connections for automated Goods must be designed, provided, installed, tested and certified by appropriately qualified persons unless expressly included. Smart-home or third-party integrations depend on third-party services and are not guaranteed.

3.7 Any advice, estimate, take-off or technical comment given by Glideline does not relieve the Customer, its designer, structural engineer or installer of their responsibilities.

4. Drawings, approvals and information

4.1 Where applicable, Glideline will issue drawings or schedules for approval. They are product drawings, not construction, architectural or structural design for the building.

4.2 The Customer must check all dimensions, handing, opening direction, configurations, sightlines, thresholds, drainage, finishes, glass, hardware, interfaces and quantities before approval. Approval confirms that these details are correct and authorised for manufacture.

4.3 Manufacture will not begin until Glideline has received cleared funds due, all required information and written approval of the final drawings and specification.

4.4 Final approved drawings and specifications supersede earlier drawings, schedules, discussions, images, quotations and invoices to the extent of any inconsistency relating to product detail.

4.5 Glideline is not responsible for errors, delay, loss or remanufacture caused by inaccurate, incomplete or late information or approval from the Customer or others acting for it.

4.6 Images, samples, brochures, website content and renders are illustrative. Natural, batch and manufacturing variations may occur. Dimensions and performance data are subject to stated manufacturing and testing tolerances.

5. Variations and cancellation

5.1 No variation is binding unless accepted by Glideline in writing. A variation may change price, deposit, lead time and delivery date.

5.2 The Customer may not cancel bespoke, made-to-measure, specially finished or specially procured Goods after the Contract is formed unless Glideline agrees in writing.

5.3 If Glideline accepts cancellation, the Customer must pay for completed work, committed materials and supplier charges, design and administration time, storage and transport costs, and Glideline's loss of profit, less costs reasonably saved because of cancellation.

5.4 Deposits are not automatically refundable. Glideline will account for the amount properly due under clause 5.3 and refund any balance.

5.5 Changes requested after approval may require complete remanufacture and will be treated as a new or varied order.

6. Payment

6.1 Unless the order acknowledgement states otherwise, payment is 50% deposit on order and 50% in cleared funds before dispatch or collection.

6.2 Time for payment is of the essence. Glideline is not required to order materials, start or continue manufacture, release Goods or reserve a delivery slot until the relevant payment has cleared.

6.3 The Customer must pay all invoices in full without deduction, withholding, counterclaim or set-off except where required by law.

6.4 If payment is late, Glideline may suspend performance, cancel reserved delivery dates and charge interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

6.5 Any credit facility may be withdrawn or reduced at any time. All outstanding amounts become immediately due if the Customer becomes insolvent, ceases or threatens to cease business, enters an arrangement with creditors, or Glideline reasonably believes payment is at risk.

6.6 Suspension or delay resulting from non-payment is not a breach by Glideline and any resulting storage, rehandling, redelivery and rescheduling costs are payable by the Customer.

7. Lead times and delay

7.1 Quoted lead times and delivery dates are estimates, not guarantees, and time is not of the essence for Glideline's performance.

7.2 A lead time starts only when Glideline has received the deposit in cleared funds, final written approval, all necessary information and any required samples or templates.

7.3 Glideline may extend the programme for variations, late information or approval, non-payment, supplier delays, abnormal demand, shortages, transport disruption or any event outside its reasonable control.

7.4 Glideline will use reasonable endeavours to notify the Customer of material delay. Delay does not entitle the Customer to reject Goods, cancel the Contract or claim delay damages unless Glideline agrees otherwise in writing.

7.5 Glideline may deliver in instalments and invoice each instalment separately. A delay or defect affecting one instalment does not entitle the Customer to cancel any other instalment.

8. Delivery, collection, access and storage

8.1 Delivery takes place when the Goods are made available at the delivery location stated in the order acknowledgement. Collection takes place when the Goods are made available at Glideline's premises.

8.2 Unless expressly agreed otherwise, delivery is during normal working hours Monday to Friday and is vehicle-side only. The Customer must provide safe and suitable access, competent labour and correctly rated lifting and handling equipment to unload promptly and safely.

8.3 The Customer must tell Glideline before dispatch about access limits, parking controls, weight or height restrictions, restricted delivery hours and any special vehicle requirements. Abortive delivery, waiting time, redelivery, special vehicles and additional handling are chargeable.

8.4 If the Customer does not take delivery when required, delivery is deemed complete, risk passes to the Customer and Glideline may store or arrange storage of the Goods at the Customer's risk and cost. Storage charges may be invoiced weekly. After reasonable notice, Glideline may resell or otherwise dispose of Goods where lawful and account to the Customer for the proceeds after deducting amounts due and reasonable costs.

8.5 Delivery notes, packaging and labels do not replace the Customer's duty to inspect. Packaging is intended for transport, not long-term or exposed site storage.

8.6 The Customer must store Goods upright or in the orientation stated, securely supported, dry, ventilated, protected from weather, impact, contamination, cement, plaster, lime, welding/grinding debris and other trades, and in accordance with Glideline's instructions. Protective tapes and films must be removed within the specified period.

9. Risk and title

9.1 Risk of loss or damage passes to the Customer on completion of delivery or collection under clause 8, including deemed delivery.

9.2 Title to the Goods does not pass until Glideline has received in cleared funds all sums due for the Goods and all other sums then due from the Customer.

9.3 Until title passes, the Customer must keep the Goods identifiable as Glideline's property, properly stored, protected and insured for full replacement value, and must not remove identifying marks.

9.4 Subject to clause 9.5, the Customer may resell or incorporate the Goods in the ordinary course of business, but may not pledge or charge them as security.

9.5 The Customer's right to possess, use or resell unpaid Goods ends immediately if payment becomes overdue or an event in clause 6.5 occurs. The Customer must make the Goods available for collection and, to the extent legally permitted, grants Glideline and its agents an irrevocable licence to enter premises under the Customer's control at a reasonable time to identify and recover them.

9.6 If Goods are incorporated so they cannot reasonably be removed without material damage, Glideline's title rights do not create an obligation to remove them, but the Customer's payment obligations remain.

10. Inspection, shortages and transit damage

10.1 The Customer must inspect the Goods immediately on delivery or collection before signing an unqualified delivery note and before installation, glazing, alteration or disposal of packaging.

10.2 Visible damage, packaging damage, shortages or incorrect items must be recorded on the carrier's delivery note and notified to Glideline in writing with clear photographs within 2 working days. Signing 'unchecked' does not establish that damage occurred before delivery.

10.3 A defect not reasonably discoverable on delivery must be notified promptly and in any event within 5 working days after discovery, with the order number, item reference, description and photographs or video.

10.4 The Customer must not install, modify, repair or dispose of disputed Goods without giving Glideline a reasonable opportunity to inspect. Installation or use of an item with an apparent defect is acceptance of that defect to the extent it is made worse or prevents investigation.

10.5 Failure to follow this clause may prejudice a claim only to the extent that it prevents Glideline from verifying the cause, recovering against a carrier or supplier, or avoiding additional loss.

11. Glass, finishes and acceptable variation

11.1 Glass will be supplied to applicable product standards and normal manufacturing tolerances. Inspection of visual quality must be carried out in natural daylight, without direct sunlight, at right angles to the glass and at the distance and viewing conditions stated in the applicable Glass and Glazing Federation guidance or product standard.

11.2 The inspection area normally excludes the perimeter zone specified by the applicable guidance. Marks visible only at closer range, in particular lighting, through reflections, at an angle or using magnification are not necessarily defects.

11.3 Toughened glass can exhibit roller wave, edge dip, bow, anisotropy, iridescence and reflection distortion. Laminated glass can show minor interlayer marks, haze and edge effects. Insulating glass units can show optical effects caused by pressure and temperature. These are not defects where within the applicable standard or accepted industry guidance.

11.4 Nickel sulphide inclusion is a rare, inherent risk in toughened glass and is not a manufacturing defect. Heat-soak testing reduces but does not eliminate that risk and is included only where stated in the order.

11.5 Different glass make-ups, coatings, thicknesses, suppliers, pane sizes and viewing conditions can produce differences in colour, reflectance and appearance. Exact colour matching is not guaranteed.

11.6 Powder coating, anodising, timber, stainless steel, gaskets and other materials may show permissible shade, gloss, grain, texture or batch variation. Samples indicate general appearance only. Components replaced later may not be an exact visual match.

11.7 The standard finish is the finish stated in the order. Marine-grade preparation, anodising, special pretreatment, enhanced warranties and stainless or specialist finishes are included only where expressly stated.

11.8 Decorative aluminium pressings, cover trims and closures are not a waterproofing system and must be installed over a suitable waterproof substrate and sealed by others.

12. Installation, commissioning and maintenance

12.1 Goods must be checked for correct size, handing, configuration and condition before installation. Glideline is not responsible for avoidable removal, refitting, access or making-good costs where this check was not completed.

12.2 Installation must allow for drainage, ventilation, thermal movement, glass support, frame fixing, tolerances and structural movement. Packers, fixings, sealants and membranes must be compatible with the Goods and site conditions.

12.3 Doors and windows may require adjustment after installation and periodically during use. Initial setting, site adjustment, commissioning, cleaning and demonstration to the end user are the installer's responsibility unless expressly included.

12.4 The Customer must provide the owner or occupier with Glideline's current operating, maintenance and care information and ensure maintenance is recorded. Failure to maintain, blocked drainage, debris in tracks, inappropriate chemicals, pressure washing, lack of lubrication or unauthorised adjustment may invalidate warranty cover to the extent it causes or contributes to failure.

12.5 Temporary protection must not trap water or condensation or use adhesive products that damage glass, coatings, gaskets or sealants.

13. Product warranty

13.1 Subject to these Conditions, Glideline warrants that on delivery and for the applicable period stated in the quotation, order acknowledgement or product warranty schedule, the Goods will be free from material defects in materials and manufacture.

13.2 If no written period is stated, no extended contractual warranty is given beyond the rights and remedies that cannot lawfully be excluded. Any reference to an 'up to 10-year warranty' means that coverage and duration vary by product and component and must be read with the applicable warranty schedule.

13.3 Warranty cover starts on delivery, not installation. It applies to the original Customer only and may be transferred only with Glideline's prior written agreement.

13.4 Warranty is conditional on full payment, correct storage and installation, compliance with instructions and maintenance requirements, reasonable access for inspection, and prompt written notification of the alleged defect.

13.5 Warranty does not cover: incorrect survey, specification or installation; normal adjustment or maintenance; fair wear and tear; misuse, abuse or accidental damage; building or structural movement; water ingress, leakage, damp, condensation or moisture penetration, or any damage resulting from them; incompatible sealants or materials; site contamination; corrosion caused by an environment for which the finish was not specified; glass breakage after risk passes; nickel sulphide inclusion; minor acceptable visual variation; unauthorised repair or modification; third-party controls, networks or smart-home services; or damage caused by events outside Glideline's reasonable control. Where Glideline accepts that a manufacturing defect exists, its obligation remains limited to the remedy for the defective Goods stated in clause 13.6 and does not extend to water ingress or resulting loss or damage.

13.6 Glideline's obligation for a valid claim is, at its option, to repair the defective part, replace it, supply a replacement component, or refund an appropriate proportion of the price of the defective Goods. Replacement items may differ cosmetically where the original is no longer available.

13.7 Unless Glideline agrees otherwise in writing, warranty is supply-only. Removal, installation, access, lifting equipment, scaffolding, cranage, decoration, making good, travel and consequential site costs are excluded.

13.8 Repaired or replacement Goods are covered for the unexpired balance of the original warranty, unless Glideline states otherwise in writing.

13.9 These warranty provisions are the Customer's contractual remedy for defects, without excluding any liability that cannot lawfully be excluded.

14. Returns

14.1 Bespoke, made-to-measure, cut, machined, glazed, specially ordered or specially finished Goods cannot be returned because they are unwanted or surplus.

14.2 Standard stock items may be canceled only 24 hours after order and only with Glideline's prior written authorisation. Glideline may charge reasonable inspection, handling, repackaging, transport and restocking costs.

14.3 No return is an admission of liability. Returned Goods must be packaged and transported as Glideline directs.

15. Liability

15.1 Nothing in the Contract limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 12 of the Sale of Goods Act 1979, defective products under the Consumer Protection Act 1987, or any liability that cannot lawfully be limited or excluded.

15.2 Subject to clause 15.1, Glideline is not liable for any indirect or consequential loss, or for loss of profit, revenue, business, contracts, anticipated savings, goodwill, production, use, opportunity or data.

15.3 Subject to clause 15.1, Glideline is not liable for liquidated damages or other liabilities the Customer has agreed with a third party unless Glideline expressly accepted that liability in writing before the Contract was formed.

15.4 Subject to clause 15.1, Glideline's total aggregate liability arising out of or in connection with a Contract, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty or otherwise, is limited to 100% of the net price paid or payable for the Goods giving rise to the claim.

15.5 Glideline is not liable to the extent loss is caused or increased by the Customer's breach, inaccurate information, failure to inspect, unsuitable storage, incorrect installation, failure to mitigate, or the acts or omissions of the Customer, installer, designer, builder, carrier appointed by the Customer or other third party.

15.6 Except as expressly stated and to the fullest extent permitted by law, terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and all other implied warranties or conditions are excluded. Any exclusion or limitation applies only so far as it satisfies the reasonableness requirements of applicable law.

15.7 The Customer must notify Glideline of a claim as required by clauses 10 or 13 and begin legal proceedings within 12 months after it became aware, or ought reasonably to have become aware, of the facts giving rise to the claim, except where a shorter period would be unlawful or unreasonable.

16. Water ingress and building damage

16.1 The Goods are components of a wider building envelope designed, prepared, installed, sealed, drained, maintained and protected by others. Glideline does not undertake responsibility for the waterproofing or weatherproofing of the opening, installation or completed building.

16.2 Subject only to clause 15.1 and to the fullest extent permitted by law, Glideline has no liability for water ingress, leakage, damp, condensation or moisture penetration, or for any resulting damage to the building, finishes, fixtures, contents or other property, whether arising from installation, sealing, membranes, flashings, drainage, building design, structural movement, maintenance, workmanship by others or an alleged or proven defect in the Goods.

16.3 If a proven manufacturing defect in the Goods causes or contributes to water ingress, the Customer's sole contractual remedy against Glideline is the applicable supply-only remedy under clause 13.6 for the defective Goods themselves. Glideline is not responsible for investigation, removal, reinstallation, access, drying, decoration, making good or any other resulting cost, loss or damage, subject always to clause 15.1.

16.4 The Customer is responsible for ensuring appropriate temporary and permanent weather protection and insurance are in place. It must investigate any water ingress promptly, mitigate further loss and preserve evidence. Glideline must be given a reasonable opportunity to inspect before destructive investigation or remedial work, except for urgent measures reasonably required to protect people or property.

17. Intellectual property and confidentiality

17.1 All intellectual property in Glideline's drawings, designs, profiles, calculations, technical information, software and documents remains owned by Glideline or its licensors.

17.2 Once the relevant invoice is paid, the Customer receives a non-exclusive, non-transferable licence to use project-specific documents solely to install, operate and maintain the Goods for that project. They must not be used to manufacture products, reverse engineer Glideline's systems or procure copies from another supplier.

17.3 Each party must keep the other's confidential technical and commercial information confidential, except where disclosure is required by law or to professional advisers, employees and subcontractors who need it and are bound by equivalent duties.

17.4 Glideline may photograph Goods before dispatch and may refer to the project in its portfolio only where it has lawful access to the relevant material and doing so does not disclose confidential information.

18. Force majeure

18.1 Glideline is not liable for delay or failure caused by an event beyond its reasonable control, including shortage or failure of materials, glass, energy, labour or transport; supplier failure; industrial action; fire; flood; severe weather; epidemic; war; terrorism; civil disorder; cyber incident; utility or communications failure; government action; import or export restriction; or transport disruption.

18.2 Glideline may suspend performance for the duration of the event and extend time accordingly. If the event continues for more than 90 days, either party may terminate the unperformed part of the Contract by written notice. The Customer must pay for completed Goods, work done and materials irrevocably committed before termination.

19. Termination

19.1 Glideline may suspend or terminate a Contract immediately by written notice if the Customer commits a material breach and, where capable of remedy, fails to remedy it within 7 days of notice; fails to pay on time; becomes subject to an insolvency event; or ceases or threatens to cease business.

19.2 Termination does not affect accrued rights. All sums due become immediately payable and the Customer must pay for completed Goods, work in progress, committed materials, storage and other properly incurred costs.

19.3 Clauses intended by their nature to continue after termination, including payment, title, liability, intellectual property, confidentiality and governing law, remain effective.

20. General

20.1 Notices relating to breach, termination or legal claims must be in writing and delivered by hand, pre-paid first-class post or email to the registered office or notified business email address. An email is deemed received on the next working day if no delivery failure message is received.

20.2 The Customer may not assign, transfer, charge or subcontract its rights or obligations under the Contract without Glideline's prior written consent. Glideline may assign or subcontract performance, but remains responsible for its contractual obligations.

20.3 No failure or delay in exercising a right is a waiver. A waiver is effective only if in writing and applies only to the particular circumstances stated.

20.4 If any provision is invalid or unenforceable, it will be modified to the minimum extent necessary or deleted, and the remaining provisions will continue.

20.5 No person other than Glideline and the Customer has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce the Contract.

20.6 The Contract is the entire agreement concerning its subject matter. Each party acknowledges that it has not relied on a statement not set out in the Contract, but this does not exclude liability for fraud.

20.7 Glideline may update these Conditions for future orders. The version incorporated when a Contract is formed continues to govern that Contract.

20.8 The Contract and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.