Terms and Conditions

1. Pricing

1.1 All prices are exclusive of VAT unless stated otherwise.
1.2 Quotations are valid for 60 days from the date of issue. Glideline reserves the right to amend pricing before expiry due to material costs, supplier pricing, or exchange rate fluctuations.
1.3 Prices are based on information provided at the time of quotation. Any changes to specification, dimensions, or scope may result in revised pricing.

2. Scope of Supply (Supply-Only)

2.1 Glideline is supplying materials only. Installation, builders work, making good, access equipment, lifting equipment, cranage, and protection of works are excluded unless explicitly stated in writing.
2.2 All goods are supplied for installation into prepared openings by others.
2.3 Connection of any automated or electrical equipment to the mains power supply is excluded.

3. Drawings, Specifications & Responsibility

3.1 Glideline will prepare CAD drawings for approval prior to manufacture.
3.2 Manufacture will not commence until drawings are approved and deposit is received in cleared funds.
3.3 Approved CAD drawings supersede any previous quotations, schedules, or invoices.
3.4 The client is fully responsible for all measurements, dimensions, specifications, and structural suitability.
3.5 Glideline accepts no responsibility for errors arising from incorrect information provided by others.

4. Structural & Substrate Responsibility

4.1 Glideline is not responsible for the suitability, strength, or condition of existing structures, substrates, or supporting steelwork unless specifically included in writing.
4.2 Structural calculations, where provided, must be formally accepted prior to manufacture.
4.3 Maximum allowable live load deflection above door systems is 5mm. Glideline accepts no liability where supporting structure is provided by others.

5. Payment Terms

5.1 Typical order payment terms:

5.2 All payments must be received in cleared funds before manufacture or delivery.
5.3 Payments made are non-refundable once materials have been ordered, manufactured, or entered production.
5.4 If profile or bespoke materials are ordered specifically for the project and the order is cancelled, the deposit is non-refundable.

6. Retention of Title

6.1 All goods remain the property of Glideline until paid for in full.
6.2 Glideline reserves the right to recover unpaid goods and access site for removal where payment is outstanding.

7. Programme & Lead Times

7.1 Lead times are estimates only and are subject to drawing approval, material availability, and production scheduling.
7.2 Glideline cannot guarantee delivery dates until drawings are approved and orders placed with suppliers.
7.3 Prices are based on delivery during normal working hours (Mon-Fri, 9am-5pm). Additional deliveries or phased deliveries may incur additional charges.

8. Cancellation & Variations

8.1 Orders cannot be cancelled once manufacture has commenced.
8.2 If items are removed from the order after drawing preparation, Glideline reserves the right to charge for loss of profit and associated costs.
8.3 Design changes after drawing stage may incur additional design charges.

9. Glass & Visual Quality

9.1 All glass is manufactured in accordance with relevant BS / EN standards and tolerances.
9.2 Toughened glass tolerance: ±2mm.
9.3 Visual inspection standards follow GGF guidelines:

9.4 Glideline accepts no liability for nickel sulphide inclusions.
9.5 Minor visual variations between glass compositions are normal and acceptable.

10. Finishes & Materials

10.1 Standard finish is Classic RAL unless stated otherwise.
10.2 Anodised, marine grade, stainless, or specialist finishes are excluded unless specifically included.
10.3 Decorative aluminium pressings are non-waterproof and must be installed onto a waterproof substrate by others.

11. Warranty

11.1 Glideline provides:

11.2 Warranty details must be confirmed prior to order.

12. Delivery & Risk

12.1 Glideline is responsible for goods until delivery.
12.2 Risk transfers to the client upon delivery.
12.3 Glideline is not responsible for damage caused during storage, handling, or installation by others.

13. Water Ingress & Property Damage

13.1 Glideline shall not be liable for any water ingress, leaks, damp, or moisture penetration arising after delivery of goods, including but not limited to issues caused by installation, sealing, flashing, structural movement, building design, workmanship by others, or failure of surrounding materials.
13.2 Glideline accepts no responsibility for any associated damage to property, finishes, fixtures, contents, or consequential losses resulting from water ingress or improper installation by others.
13.3 Where products are supplied on a supply-only basis, full responsibility for waterproofing, sealing, weatherproofing, and correct installation rests solely with the purchaser and/or installer.

14. Liability

14.1 Glideline shall not be liable for:

14.2 Any claim must be notified within 10 working days of the event.

15. Price Protection

15.1 Prices are fixed for 12 months from deposit payment.
15.2 If manufacture does not commence within 12 months, Glideline reserves the right to revise pricing.

16. General

16.1 Glideline pricing assumes all openings are true, square, and prepared unless stated otherwise.
16.2 Shaped units, additional brackets, flashings, supporting steel, protection, or specialist access are excluded unless specifically included.
16.3 Glideline shall use best endeavours to price correctly; however, it is the client’s responsibility to review the quotation and ensure compliance with project requirements.

17. Governing Law

These terms are governed by English Law and subject to the jurisdiction of the courts of England & Wales.