Maintenance & care

Look afteryour system.

Select your Glideline product for the cleaning, inspection and safety guidance relevant to it.

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Care levelStandard location

Inspect tracks, drainage, seals and operation every three months and clean whenever dirt is visible. Increase frequency in exposed, high-pollution, construction or heavy-use locations.

Care steps

Frames & glass

Wash with clean water and a mild pH-neutral detergent using a soft cloth or sponge. Rinse and dry. Do not use abrasive pads, metal scrapers, strong solvents, acids or alkaline cleaners.

Tracks

Vacuum loose grit, then wipe the running channels with a damp cloth. Remove stones, leaves and compacted dirt before operating the panels. Do not grease the running surface unless Glideline specifically instructs you to.

Drainage

Check visible drainage slots and the external outlet route. Clear debris gently; never push sharp tools deep into the frame or seal an outlet.

Seals & locking

Wipe gaskets with clean water, check they remain seated, and operate every lock and handle. Do not force a stiff panel or adjust rollers and locking keeps yourself.

Quick inspection

Panels move smoothly without grinding or dropping
Threshold and drainage outlets remain clear
Gaskets are continuous and not pulled out
Locks engage without excessive force

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Frames & glass

Wash with clean water and a mild pH-neutral detergent using a soft cloth or sponge. Rinse and dry. Do not use abrasive pads, metal scrapers, strong solvents, acids or alkaline cleaners.

Tracks

Drainage

Check visible drainage slots and the external outlet route. Clear debris gently; never push sharp tools deep into the frame or seal an outlet.

Seals & locking

Wipe gaskets with clean water, check they remain seated, and operate every lock and handle. Do not force a stiff panel or adjust rollers and locking keeps yourself.

Quick inspection

Panels move smoothly without grinding or dropping
Threshold and drainage outlets remain clear
Gaskets are continuous and not pulled out
Locks engage without excessive force

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Frames & glass

Wash with clean water and a mild pH-neutral detergent using a soft cloth or sponge. Rinse and dry. Do not use abrasive pads, metal scrapers, strong solvents, acids or alkaline cleaners.

Tracks

Drainage

Check visible drainage slots and the external outlet route. Clear debris gently; never push sharp tools deep into the frame or seal an outlet.

Seals & locking

Wipe gaskets with clean water, check they remain seated, and operate every lock and handle. Do not force a stiff panel or adjust rollers and locking keeps yourself.

Quick inspection

Panels move smoothly without grinding or dropping
Threshold and drainage outlets remain clear
Gaskets are continuous and not pulled out
Locks engage without excessive force

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Motorised GS25Isolate the electrical supply before cleaning near drives, sensors or concealed electrical components. Keep the travel path clear. Do not remove covers, alter limits or attempt electrical, drive or locking adjustments. Use the manual-release procedure only as shown in your handover information; otherwise contact Glideline or an approved technician.

Care steps

Frames & glass

Wash with clean water and a mild pH-neutral detergent using a soft cloth or sponge. Rinse and dry. Do not use abrasive pads, metal scrapers, strong solvents, acids or alkaline cleaners.

Tracks

Drainage

Check visible drainage slots and the external outlet route. Clear debris gently; never push sharp tools deep into the frame or seal an outlet.

Seals & locking

Wipe gaskets with clean water, check they remain seated, and operate every lock and handle. Do not force a stiff panel or adjust rollers and locking keeps yourself.

Quick inspection

Panels move smoothly without grinding or dropping
Threshold and drainage outlets remain clear
Gaskets are continuous and not pulled out
Locks engage without excessive force

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Frames & glass

Use clean water, mild pH-neutral detergent and a soft cloth. Rinse and dry; avoid abrasive and solvent-based products.

Bottom track

Vacuum grit from the track and around roller paths. Clear visible drainage outlets. Never operate panels over stones or hard debris.

Hinges & rollers

Wipe exposed hardware. If lubrication is required, use only the product and points specified by Glideline or the hardware instructions; never spray the glass, gaskets or track indiscriminately.

Locks & folding sequence

Operate locks with the panels correctly aligned and follow the intended opening sequence. Never drag, slam or force a folded stack.

Quick inspection

All hinges and fixings appear secure
Panels fold without catching
Rollers run quietly and evenly
Locks engage without lifting or pushing the doors

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Accessible frame & glass

Clean with a mild pH-neutral detergent, soft cloth and clean water. Dry the glass edges and frames.

Track & pocket entrance

Vacuum the full accessible track and the mouth of the pocket. Prevent leaves, stones, toys and building debris entering the concealed pocket.

Drainage

Keep the threshold outlets and the area outside the pocket unobstructed. Do not hose water directly into the pocket.

Operation

Move panels slowly through their full travel and stop if resistance changes. Concealed rollers, guides or pocket components must be serviced by a competent technician.

Quick inspection

Nothing can fall into the pocket opening
Panels enter and leave the pocket evenly
No scraping, impact or unexplained resistance
Visible seals and outlets are clear

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Door surfaces

Clean aluminium and glass with a soft cloth, clean water and mild pH-neutral detergent. Keep cleaner away from floor springs and concealed mechanisms.

Threshold & drainage

Vacuum debris from the threshold and clear visible drainage paths.

Pivot & closer

Check for a change in closing speed, floor contact, movement or unusual noise. Do not remove covers or adjust pivots, closers or alignment.

Locks & seals

Operate the lock and check the perimeter seals remain seated. Do not force the key, handle or door leaf.

Quick inspection

Door closes in a controlled way
Leaf does not touch the floor or frame
Pivot covers and fixings appear secure
Lock engages consistently

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Door surfaces

Clean aluminium and glass using a soft cloth, clean water and mild pH-neutral detergent.

Threshold & drainage

Vacuum the threshold and clear visible drainage outlets. Do not cover drainage routes with mats, sealant or flooring.

Hinges

Check for loose fixings, sagging or rubbing. Do not adjust hinges unless authorised and competent to do so.

Multipoint lock & seals

With the door open, check the handle and locking points move freely. Never close the door with bolts or hooks extended. Wipe seals and press back only if lightly displaced.

Quick inspection

Door closes without rubbing
Handle returns normally
All locking points engage
Weather seals are continuous

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Frames & glass

Dust first, then clean with a soft cloth and mild pH-neutral detergent. Avoid excess water around floor finishes.

Tracks or thresholds

Vacuum any floor channel or threshold. Do not use wax or oil where it could create a slip hazard.

Hinges and handles

Check handles and visible fixings remain secure. Ask a competent person to correct looseness or misalignment.

Decorative surfaces

Avoid adhesive tape, abrasive cleaners and solvent-based products on powder-coated aluminium.

Quick inspection

Door moves freely
Handles and hinges are secure
Glass and beads show no damage
No floor obstruction affects travel

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Frames & glass

Clean with a soft cloth, clean water and mild pH-neutral detergent. Rinse away residues.

Drainage

Open the sash and remove dirt from the frame rebate. Keep visible drainage slots clear without using sharp tools.

Friction stays & restrictors

Remove dust and inspect for damage, loose screws or distortion. Do not alter restrictors or adjust stays yourself.

Locks & seals

Operate the handle gently, check locking points engage, and wipe gaskets with clean water. Do not force a stiff handle.

Quick inspection

Sash stays in position and closes squarely
Restrictors remain fitted and working
Drainage slots are open
Handle and locking points work smoothly

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Frames & glass

Clean with a soft cloth, clean water and mild pH-neutral detergent. Rinse away residues.

Drainage

Open the sash and remove dirt from the frame rebate. Keep visible drainage slots clear without using sharp tools.

Friction stays & restrictors

Remove dust and inspect for damage, loose screws or distortion. Do not alter restrictors or adjust stays yourself.

Locks & seals

Operate the handle gently, check locking points engage, and wipe gaskets with clean water. Do not force a stiff handle.

Quick inspection

Sash stays in position and closes squarely
Restrictors remain fitted and working
Drainage slots are open
Handle and locking points work smoothly

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Correct operation

Close the sash firmly before moving the handle between closed, tilt and turn positions. Never change mode while the sash is partly open.

Frame, glass & rebate

Use mild pH-neutral detergent and a soft cloth. With the sash safely open, remove dust from the rebate and visible drainage slots.

Perimeter hardware

Wipe exposed locking points and hinges. Lubrication and adjustment must follow the hardware instructions or be completed by a competent technician.

Seals

Clean with water, check for damage and make sure gaskets are not trapped when closing.

Quick inspection

Handle reaches each position without force
Sash is supported and closes squarely
Drainage slots remain clear
No hardware is loose or damaged

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Frames & glass

Clean reachable areas with mild pH-neutral detergent, a soft cloth and clean water. Use a professional cleaner for inaccessible high-level glazing.

Drainage

Keep visible external drainage outlets clear and ensure landscaping, sealant or render does not block them.

Seals & joints

Inspect gaskets, perimeter sealant and glass joints visually. Do not pick, cut or coat them.

Opening sections

If the shaped installation includes opening sashes, also follow the casement-window hardware and restrictor guidance.

Quick inspection

No damage to glass edges or joints
Perimeter sealant remains continuous
Drainage outlets are unobstructed
Opening sections, where fitted, work correctly

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Glass & frame

Clean with the panel securely closed. Use a soft cloth, clean water and mild pH-neutral detergent.

Sill & drainage

Remove crumbs, grit and liquids from the sill and clear visible drainage outlets.

Gas struts & brackets

Visually inspect for corrosion, oil leakage, bent parts or loose fixings. Never disconnect, heat, puncture, lubricate or adjust a gas strut.

Safe operation

Keep people and objects clear of the opening path. Stop using the window if it will not remain securely open or moves unexpectedly.

Quick inspection

Panel opens evenly and remains supported
Struts are dry, straight and securely fixed
Opening path is clear
Locks secure the panel when closed

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Glass

Use clean water, mild detergent and a clean soft cloth or non-abrasive squeegee. Avoid metal blades and protect exposed glass edges from impact.

Aluminium perimeter

Clean powder-coated aluminium gently; do not use abrasive pads, strong solvents, acids or alkaline cleaners.

Silicone & seals

Inspect butt joints, corners and perimeter sealant visually. Do not pull, cut, paint or apply household sealant over structural or weather seals.

Drainage & surroundings

Keep nearby drainage routes clear and prevent hard landscaping or fixings from placing pressure on the glass or frame.

Quick inspection

No chips or impact damage at glass edges
Silicone joints remain continuous
No unexpected movement or water entry
Perimeter drainage remains clear

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Glass

Use clean water, mild detergent and a clean soft cloth or non-abrasive squeegee. Avoid metal blades and protect exposed glass edges from impact.

Aluminium perimeter

Clean powder-coated aluminium gently; do not use abrasive pads, strong solvents, acids or alkaline cleaners.

Silicone & seals

Inspect butt joints, corners and perimeter sealant visually. Do not pull, cut, paint or apply household sealant over structural or weather seals.

Drainage & surroundings

Keep nearby drainage routes clear and prevent hard landscaping or fixings from placing pressure on the glass or frame.

Quick inspection

No chips or impact damage at glass edges
Silicone joints remain continuous
No unexpected movement or water entry
Perimeter drainage remains clear

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Glass & aluminium

Clean from a safe position with mild pH-neutral detergent and non-abrasive equipment. Do not lean ladders or tools against the glass.

Fixings & interfaces

Visually check accessible brackets, caps, seals and interfaces. Do not tighten or alter structural fixings yourself.

Drainage

Keep balcony and adjacent window drainage free of leaves, dirt and standing water.

Safety

Do not climb, sit or place heavy loads on the guarding. Restrict access and obtain professional advice if any glass, fixing or frame moves.

Quick inspection

Glass has no chips or cracks
No movement in guarding or visible fixings
Seals and caps remain in place
Drainage routes are clear

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Safe cleaning

Never stand or walk on the glazing. Clean only from a safe position using suitable access equipment or a professional cleaner.

Glass & frame

Use clean water, mild pH-neutral detergent and a soft non-abrasive tool. Do not use pressure washers, metal scrapers or harsh chemicals.

Perimeter & drainage

Remove leaves, moss and debris from the upstand perimeter and nearby roof outlets without disturbing sealant, flashings or membranes.

Internal check

Inspect for damaged finishes, persistent water marks or failed perimeter seals. Normal surface condensation should be managed with heating and ventilation.

Quick inspection

Roof outlets and perimeter remain clear
Glass has no cracks or edge damage
Sealant and roof membrane interfaces appear continuous
No persistent water ingress is visible

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Safe access

Do not stand on the glass, bars or surrounding roof edge. Use a professional cleaner where safe access is not available.

Glass & bars

Wash with clean water, mild pH-neutral detergent and soft non-abrasive equipment. Rinse thoroughly.

Valleys, perimeter & outlets

Clear leaves, moss and debris from the lantern perimeter and adjacent roof drainage. Do not disturb caps, gaskets, sealant or roof membranes.

Internal check

Look for displaced caps, damaged seals or persistent water marks after rainfall. Arrange inspection rather than applying surface sealant over the problem.

Quick inspection

All caps and gaskets appear seated
Adjacent drainage is unobstructed
No glass damage is visible
No persistent water ingress is present

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Safe access

Never walk or stand on the glass. Use suitable professional access for high-level external cleaning.

Glass

Clean with water, mild pH-neutral detergent and a soft non-abrasive tool, working with the slope rather than forcing debris into joints.

Lower edge & abutment

Clear leaves and moss from the bottom drainage area, side interfaces and wall abutment without disturbing seals or flashings.

Joints

Inspect frameless glass joints and perimeter sealant visually. Do not cut, coat or overlay the specified sealant.

Quick inspection

Lower drainage edge is clear
Abutment and perimeter seals appear continuous
No glass-edge damage is visible
No persistent water ingress is present

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Care steps

Safe access

Use professional access for the roof section and never stand on the glazing. The vertical face may be cleaned only where safely reachable.

Glass

Use clean water, mild pH-neutral detergent and soft non-abrasive tools. Avoid impact at the roof-to-wall transition.

Roof and eaves drainage

Clear leaves and moss from roof outlets, lower edges and adjacent gutters without disturbing membranes or sealant.

Transition joints

Inspect the roof-to-wall glass joint, perimeter silicone and internal finishes for movement or persistent water marks.

Quick inspection

Roof and gutter drainage remains clear
Transition joints appear continuous
Glass has no chips or cracks
No persistent water ingress is visible

Use

Clean water, mild pH-neutral detergent, soft cloth or sponge, non-abrasive squeegee and a vacuum with a soft nozzle.

Avoid

Abrasive pads, metal blades, pressure washers, strong solvents, acids, alkaline cleaners and unapproved lubricants.

Stop and contact support if

Glass is cracked or chipped

A panel drops, grinds or becomes difficult to move

Locks, pivots, hinges or fixings are loose

Water ingress continues after visible drainage is cleared

A motor, gas strut or safety component behaves unexpectedly

For every Glideline product

Clean gently.

Powder-coated aluminium and glass last best when dirt is removed with mild detergent and soft equipment before it becomes ingrained.

Keep water moving.

Visible drainage slots, thresholds, roof outlets and surrounding channels must remain free from leaves, grit, sealant and building debris.

Never force it.

A change in movement, alignment or locking is a reason to stop. Forcing a system can turn a small service issue into damaged hardware or glass.

Need help?

Something doesn’t look or feel right?

Send the Glideline team the product name, approximate installation date, photos and a short video showing the issue.

Contact Glideline